22zz Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how your personal information is collected, stored, and kept secure on the 22zz platform, and what rights you have.
This privacy policy ("Policy") is issued on behalf of the 22zz platform ("we", "our", "22zz"). It applies when you use the website https://22zz.cam, register an account, or use our services. 22zz treats the privacy of your personal information as a top priority, and your information is kept secure with advanced security measures including SSL encryption.
1. What Information We Collect
1.1 Information You Provide Directly
When you create an account or use our services on 22zz, we collect the following information:
- Full name and date of birth (for age verification — 21+ required)
- Email address and mobile number
- Home address and nationality
- National ID or passport details (for identity and age verification)
- Payment method details: relevant information for bKash, Nagad, Rocket, Upay, or bank account
- Transaction history and records of deposits and withdrawals
1.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identity (device ID, operating system)
- Browser type and version
- Date, time, and duration of site visits
- Pages viewed and navigation patterns
- Data collected through cookies and similar tracking technologies
- Referral URL (how you arrived at our site)
1.3 Information Received Through Support Contact
When you contact us via our 24/7 live chat support or email, the details of that conversation are stored. This may include your complaints, requests, or details of any questions you raise. This information is used to improve service quality and to resolve disputes.
2. How We Use Your Information
22zz uses your information only for legitimate purposes. We do not sell or exchange your information to third parties.
Service Operations
Your information is used to create and manage your account, process payments, provide gaming services, and maintain your transaction history.
Security and Verification
Your information is used to verify identity, prevent fraud, verify age (21+), and ensure account security.
Service Improvement
Information is used to analyse user experience, improve platform performance, and develop new games and features.
Communication and Support
Information is used to send important updates, account-related notifications, and to respond to your support requests.
3. Sharing Information with Third Parties
3.1 Payment Processors
The minimum information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant payment institution. These institutions are governed by their own privacy policies.
3.2 Technology Service Providers
To operate our platform, limited anonymised technical data may be shared with game software providers (such as Pragmatic Play, Spribe, PG Soft, JILI, Evolution Gaming) and technical infrastructure service providers.
3.3 Legal Obligations
If there is a valid legal directive or court order, the necessary information may be shared with the relevant authority. In such cases, 22zz always follows due process and provides only the information legally required.
4. Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. 22zz uses cookies for the following purposes:
- Essential cookies: To ensure the basic functionality of the site (login sessions, security tokens)
- Functional cookies: To remember your preferences and settings
- Analytics cookies: To understand site performance and usage patterns
4.2 Cookie Controls
You can reject or delete cookies through your browser settings. However, disabling essential cookies may cause some important site features to not work correctly. Most modern browsers offer options for managing cookies.
5. Data Security Measures
22zz has implemented industry-standard technical and organisational measures to keep your personal information secure. Our platform operates in a safe and reliable environment.
SSL Encryption
All data is transmitted using TLS/SSL encryption.
Firewall Protection
An advanced firewall system prevents unauthorised access.
Continuous Monitoring
Unusual activity is detected through 24/7 system monitoring.
Access Controls
Only authorised staff can access the information they need.
6. Data Retention Period
6.1 Data for Active Accounts
All your information is retained for as long as your account remains active. Information required to provide services may be retained for a specified period after account closure.
6.2 Retention Due to Legal Requirements
Financial transaction records, identity verification documents, and other regulatory requirements may mean that certain information must be retained for an extended period in accordance with legal obligations. Once the need expires, information is securely deleted.
6.3 Requests to Delete Information
If you wish to close your account and request deletion of your information, please email [email protected]. Information not subject to legal obligations will be deleted within a reasonable time.
7. Your Rights and Controls
As a user of 22zz, you have the following rights regarding your personal information:
Access
You may request to view the information 22zz holds about you at any time. We will verify your identity and provide the information within a reasonable time.
Correction
If there are any errors or inaccuracies in your information, please contact us. We will correct the information subject to the necessary verification.
Deletion
You may request deletion of information that is not subject to legal obligations. Information will be deleted within the applicable limits after account closure.
Object to Processing
In certain cases you may object to the processing of your information. We will evaluate your request in accordance with applicable rules.
8. Protection of Minors
Restrictions for Those Under 21
22zz is only for those aged 21 or over. We do not knowingly collect information from anyone under 21. An age verification process is completed at the time of registration. If we learn that information from a minor has been collected by mistake, that account will be closed immediately and the information will be deleted.
9. Changes to This Policy
9.1 Update Process
22zz may update this privacy policy from time to time. For any significant changes, we will notify you in advance by email or through a notification on the platform. The "Last Updated" date on the policy page always indicates the most recent version.
9.2 Consent to Changes
Continuing to use 22zz after an updated policy is published will be taken as your consent to the revised policy. If you do not agree to the changes, please contact us and begin the account closure process.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
24/7 Live Chat Support
Chat with us directly in Bengali. Our support team is available seven days a week, twenty-four hours a day.
For more information, see our Terms and Conditions, Responsible Gaming and FAQ pages.